Privacy Policy
This Privacy Policy explains how FinvHub ("FinvHub", "we", "us") collects, uses, shares and protects information when you visit finvhub.com or use the FinvHub platform at app.finvhub.com (together, the "Services"). By using the Services you agree to the practices described here.
1. Information we collect
- Information you give us. When you contact us or sign up, we collect details such as your name, work email, company name, country, and any message you send. When you create an account we also collect your login credentials and organisation details.
- Business data you put into the platform. Data you enter to run your business — for example employees, salaries, customers, vendors, invoices, transactions and accounting records. This is your data; we process it on your behalf to provide the Services.
- Information collected automatically. Basic technical data such as IP address, browser type, device information and pages visited, used to keep the Services secure and working.
2. How we use information
- To provide, operate, secure and improve the Services.
- To respond to your enquiries, provide support, and send service-related messages (for example account confirmations, password resets and important notices).
- To process billing and manage your subscription.
- To comply with legal, tax and regulatory obligations.
We do not sell your personal information, and we do not use your business data for advertising.
3. How your data is stored & protected
Your data is hosted with reputable infrastructure providers and secured in transit and at rest. The platform enforces row-level security so that each company only sees its own data, with role-based access controls, approval workflows and audit trails on sensitive actions. Access to production systems is restricted to authorised personnel.
4. Service providers we use
We share limited data with trusted processors strictly to run the Services, including: cloud hosting and database providers (for application hosting and storage), email delivery providers (for transactional email), payment processors (to handle subscriptions and disbursements), and authentication providers (for example sign-in with Google). Each processes data only on our instructions.
5. Cookies
The marketing site uses only essential cookies needed for the site to function. The application uses cookies and similar technologies to keep you signed in and to secure your session. You can control cookies through your browser settings.
6. Data retention
We retain your information for as long as your account is active or as needed to provide the Services, and thereafter as required to meet legal, accounting or reporting obligations. You can request deletion of your account and associated personal data, subject to those obligations.
7. Your rights
Depending on your location, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. You can export your business data from within the platform at any time. To exercise any right, contact us at the address below.
8. International transfers
FinvHub serves customers across Africa and worldwide. Your data may be processed in countries other than your own. Where it is, we take steps to ensure it remains protected consistent with this policy.
9. Children
The Services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you.
11. Contact us
Questions about this policy or your data? Email hello@finvhub.com or use our contact page.